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 Post subject: MuvAudio won't start converting
 Post Posted: Sat Oct 24, 2009 8:16 pm 
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Joined: Tue Oct 20, 2009 9:12 pm
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I've been trying to convert some WMA files that I ripped using windows media player a couple of years ago (no longer have the CDs). The program never seems to move beyond "Initializing" the first track. I had no problem converting Napster tracks I purchased, so I think the software works. Anyone have this problem and if so how to fix it?


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 Post subject: Re: MuvAudio won't start converting
 Post Posted: Sat Oct 24, 2009 11:30 pm 
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Joined: Thu Mar 31, 2005 9:24 am
Posts: 1108
I'm assuming this is MuvAudio v3, correct?

I'll need more information to help troubleshoot the issue. To do this, I'd like you to start the software, click on "Options" then click on the "Troubleshooting" tab. Please check "Enable logging for support purposes", click "Save", then exit and restart the software.

Try to convert the files that you mentioned, then go back to the "Troubleshooting" tab, click the folder icon near the bottom left, then zip up and attach the logs in an email to, support [at] muvenum [dot] com, so I can take a look at the information provided and get back to you.

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 Post subject: Re: MuvAudio won't start converting
 Post Posted: Fri Nov 13, 2009 11:19 am 
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I have a new test version that should help with the issue available from http://muvenum.com/downloads/muvaudio/a ... -v3003.exe

Please test this version and let me know your results.

Thank you,

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