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 Post subject: MuvAudio 3.4 not working any more
 Post Posted: Sat Sep 21, 2013 10:06 pm 
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Joined: Wed Oct 31, 2012 10:42 pm
Posts: 2
Using Windows 8 Pro (x64).

MuvAudio will start but will not initialize the files. Times out on each file after 60 seconds.

Used to work fine. Quit about a month ago. Uninstalled and reinstalled, but still have the same problem.

Any suggestions?


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 Post subject: Re: MuvAudio 3.4 not working any more
 Post Posted: Wed Oct 02, 2013 12:16 pm 
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Joined: Thu Mar 31, 2005 9:24 am
Posts: 1108
To help troubleshoot the issue, I'd like you to do the following:

1. Start the software.
2. Click on "Options".
3. Click on the "Troubleshooting" tab.
4. Check the "Enable logging for support purposes" checkbox.
5. Click "Save", then exit and restart the software.
6. Try to convert the file(s) that are causing the problems.
7. Go back to the "Advanced" tab.
8. Click the folder icon near the bottom left.
9. Then zip (select all folders, right-click, click "Send To", then click "Compressed (zipped) folder") and attach the logs in a support request at http://www.muvenum.com/support, so we can take a look at the information provided.

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John
MuvEnum

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